By Steve Solomon / 18 Jun 2019 / Topics: Workforce Mobility
Facts at a glance
Client industry:
Quick-service restaurant
Size of company:
Global enterprise
Challenge:
The client’s mobile device management system caused delays in restaurant training, crew scheduling and food safety.
Solution:
- Insight Managed Mobility
- iPad devices managed with
- Quick-start consulting
- Device imaging & deployment services
- Hot Swap/Spare Program
Results:
- Successful deployment of 3,600 devices
- Double-digit increase in training efficiency
- Cost savings
- Stronger adherence to health safety standards
Solution area:
Insight’s Connected Workforce solutions are a suite of end-user compute offerings designed to simplify IT management while improving connectivity and collaboration.
A world-renowned quick-service restaurant chain found itself at a crossroads. As a result of several menu changes, the chain needed more cost-effective ways to manage mobile devices used for restaurant training, crew scheduling and food safety.
Existing devices couldn’t support the restaurant owners’ and managers’ ever-changing needs. The company sought a broad spectrum of solutions that could accommodate employees with varying technical abilities and be easily implemented and simple to use.
Insight’s track record of providing similar solutions across the company’s multiple lines of business gave the client peace of mind.
After extensive discussions with the client’s IT project managers, our Connected Workforce team proposed Insight Managed Mobility for Apple to address the client’s current and long-term needs. The fully managed solution included Apple iPad devices and Jamf Mobile Device Management (MDM).
Prior to the rollout, we staged a 100-unit proof of concept and built a roadmap for the client to see the value of the full solution set. The success of this effort allowed the client to confidently sign on for Insight’s broad-reaching managed services solution.
Services included the full benefit of our Chicago-based labs and readiness capabilities, quick-start consulting, service desk and our National Repair Center (NRC) — exclusively designated to quickly repair devices and maintain peak efficiency. Our Hot Swap/Spare Program quickly replaced warranty-protected devices, minimizing workplace disruptions.
Insight Managed Mobility for Apple covered all aspects of the Apple device lifecycle. This solution ultimately provided intensive device and solution support to ensure a much more positive experience for both managers and employees. An essential part of the strategy involved a cost-effective turnkey solution that would fully support training and health safety requirements.
With this out-of-the-box solution, Insight labs load Jamf software onto Apple employee devices ahead of time so they’re ready to use as soon as they arrive on-site. Many updates and tech issues can be handled remotely, and our NRC is always on standby to address more complicated technical issues.
Many of the client’s employees are teenagers who are quite comfortable using iPad devices as a training tool. As a result, training exercises run more efficiently.
The client’s new menu required specific training in how to cook meat properly. Working with the client, we implemented this critical function at more than 800 restaurants and taught numerous trainees in each location.
Although we’re still implementing Insight Managed Mobility for Apple, the client has already seen a double-digit increase in employee efficiency and overall training effectiveness. By automating most device logistics, Jamf products simplified the process of inventorying, deploying and securing more than 3,600 Apple devices.
This freed the client from having to hire staff to manage the Jamf environment. That, in addition to the ability to manage devices remotely, resulted in significant cost savings. More importantly, specific applications have been loaded onto the iPad devices to ensure meat is safely cooked and employees adhere to the strongest safety standards.
The client has asked Insight to double the number of fully loaded iPad devices it delivers over the next 18 months. We’ve also been invited to recommend additional technology solutions that will allow the client to better manage today’s business and leverage its strengths for the future. Seeing the project’s success, thousands of franchise-owned restaurants have asked us to propose similar plans.
“We provided a complete managed services package that met evey client expectation,” says Steve Clark, a senior account executive at Insight. “The beauty of our solution is that we handled everything — the client didn’t have to do a thing but enjoy the results.”
